Delivery

My orders have yet to arrive, what should I do?

Update on 05 Mar 2017

You can check your order delivery status anytime at your convenience by accessing "Order History". Please log in to your account, and then click on "Orders History" on the top-right menu bar to check your order details and delivery status. ....more>

About Plastic Shopping Bag Charging

Update on 25 Nov 2016

Under the Plastic Shopping Bag Charging, we will charge customer 50 cents for each plastic shopping bag used on behalf of our merchants.....more>

How to calculate delivery fee?

Update on 25 Nov 2016

Enjoy FREE DELIVERY upon $400 purchase!....more>

What if I am not home when my package arrives?

Update on 25 Nov 2016

If you are not available to sign off your order, our delivery staff shall leave you a contact card. Please contact our delivery staff to arrange redelivery. If we cannot deliver the package ....more>

What to do when the product is lost or damaged during delivery?

Update on 25 Nov 2016

If you do not received your order or the products are found damaged when received, please Contact us via Live Chat or email us to cs@hktv.com.hk to report....more>

Do I have to sign for my package?

Update on 28 Jan 2016

To protect the interest of our customers, we require....more>

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