Delivery

How do I know if it will ship to my address?

Update on 25 Nov 2016

At this stage, we regret that we do not deliver to the following areas :....more>

What is Standard Delivery and what is Non Standard Delivery?

Update on 25 Nov 2016

Every product provides details about the delivery arrangement - whether it is delivered by HKTVmall or by the store directly, as well as the estimated delivery time.....more>

My orders have yet to arrive, what should I do?

Update on 25 Nov 2016

You can check your order delivery status anytime at your convenience by accessing "Order History". Please log in to your account, and then click on "Orders History" on the top-right menu bar to check your order details and delivery status. ....more>

How to change my shipping address or order?

Update on 25 Nov 2016

Under normal circumstances, you may contant our customer service via Live Chat or email cs@hktv.com.hk to change your shipping address.....more>

What is the delivery arrangement under severe weather conditions?

Update on 25 Nov 2016

Delivery will be suspended under severe weather conditions, such as when black rainstorm signal is in effect or typhoon signal No.8 is hoisted. We will inform you via your account "notification" regarding the latest delivery schedule.....more>

About Plastic Shopping Bag Charging

Update on 25 Nov 2016

Under the Plastic Shopping Bag Charging, we will charge customer 50 cents for each plastic shopping bag used on behalf of our merchants.....more>

How to calculate delivery fee?

Update on 25 Nov 2016

Enjoy FREE DELIVERY upon $400 purchase!....more>

What if I am not home when my package arrives?

Update on 25 Nov 2016

If you are not available to sign off your order, our delivery staff shall leave you a contact card. Please contact our delivery staff to arrange redelivery. If we cannot deliver the package ....more>

What to do when the product is lost or damaged during delivery?

Update on 25 Nov 2016

If you do not received your order or the products are found damaged when received, please Contact us via Live Chat or email us to cs@hktv.com.hk to report....more>

Do I have to sign for my package?

Update on 28 Jan 2016

To protect the interest of our customers, we require....more>

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