Return

How to apply for a return? (Excluding Korean fashion items)

Update on 10 Aug 2017

If the product is returnable, you may send back the product(s) to HKTVmall following below steps: 1....more>

About goods return (Excluding Korean fashion items)

Update on 10 Aug 2017

According to your situation, please click the useful link.....more>

If the products are non-returnable, what should I do when the products I received are found damaged?

Update on 13 Jul 2017

You should contact us within 7 days (or other dates as specified by the merchant) upon receiving the products. The procedures are as follows:....more>

What should be noted before returning the product? (Excluding Korean fashion items)

Update on 13 Jul 2017

Goods must be unused, unopened and in the same condition as you received it. Please include the followings: the original packaging, HKTVmall packaging (if applicable), t....more>

If the products are returnable, what should i do when the products I received are found damaged?

Update on 13 Jul 2017

Contact us via Live Chat or email cs@hktv.com.hk to report the case as soon as receiving the product(s), and arrange a pick up t....more>

How are refunds issued?

Update on 13 Jul 2017

Once we accept your return request, refund will be made in Mall Dollar to your HKTVmall account, which can be used at your next purchase.....more>

What products cannot be returned?

Update on 13 Jul 2017

Non-refundable and non-exchangeable goods will be indicated under product’s description. Please pay special attention to the....more>