If the product is returnable, you may send back the product(s) to HKTVmall following below steps: 1....more>
According to your situation, please click the useful link.....more>
If the products are non-returnable, what should I do when the products I received are found damaged?
You should contact us within 7 days (or other dates as specified by the merchant) upon receiving the products. The procedures are as follows:....more>
Goods must be unused, unopened and in the same condition as you received it. Please include the followings: the original packaging, HKTVmall packaging (if applicable), t....more>
Contact us via Live Chat or email email@example.com to report the case as soon as receiving the product(s), and arrange a pick up t....more>