Return

About Return and Exchange

Update on 25 Nov 2016

According to your situation, please click the useful link.....more>

What products cannot be returned?

Update on 25 Nov 2016

Non-refundable and non-exchangeable goods will be indicated under product’s description. Please pay special attention to the return or exchange expiry date. Any opened....more>

How to apply for an exchange?

Update on 25 Nov 2016

If the product is returnable, only the same product of different size or colour can be exchanged. Exchange for other products will not be accepted.....more>

How are refunds issued?

Update on 25 Nov 2016

Once we accept your return request, refund will be made in Mall Dollar to your HKTVmall account, which can be used at your next purchase.....more>

If the products are returnable, what should i do when the products I received are found damaged?

Update on 25 Nov 2016

If the product is returnable, you can either choose to return or to exchange if it is damaged at the time you received it.....more>

What should be noted before returning the product?

Update on 25 Nov 2016

Goods must be unused, unopened and in the same condition as you received it. ....more>

How to apply for a return?

Update on 25 Nov 2016

If the product is returnable, you can either choose to return or to exchange if it is damaged at the time you received it.....more>

How to contact your customer service?

Update on 25 Nov 2016

You can reach our customer service representative via Live Chat on 24 hours X 7 days basis, by clicking “即時對話 Live Chat “ ....more>

If the products are non-returnable, what should I do when the products I received are found damaged?

Update on 15 Jul 2016

You should contact us within 7 days (or other dates as specified by the merchant) upon receiving the products. The procedures are as follows:....more>