Popular Questions

Contact Us

Updated on   14 Jun 2018

We're here every day to help. Please reach our customer service through "CS Help" on the bottom right corner of HKTVmall website.....more>

What are the covered service areas?

Updated on   08 Jun 2018

Delivery service covers domestic areas only, overseas delivery is not available. ....more>

How to calculate delivery fee?

Updated on   30 Apr 2018

(1) General member: Free delivery if spending* reaches HK$400. A delivery fee of HK$80 will be charged for spending under HK$400. ....more>

How to enjoy coupon codes only for qualified new customers?

Updated on   17 Apr 2018

Qualified new customers must have no purchase records nor order cancellation records in his/her account. The registered phone number should not be used in other account's profile nor delivery contact.....more>

How to place order?

Updated on   17 Apr 2018

In product details page, click "Add to Shopping Cart" and "Shopping Cart" and then"Confirm Payment". ....more>

Why HKTVmall can assure the product quality?

Updated on   17 Apr 2018

1. Japanese & Korean products are imported directly from their local brands, supplier & agents, ensuring all imported products are 100% genuine!....more>

How do I leave product feedback?

Updated on   17 Apr 2018

To leave feedback, you have to purchase the product at HKTVmall, then login to your account and go to “Reviews” section on the product page to share your comments. ....more>

How to enter delivery address?

Updated on   17 Apr 2018

To ensure smooth and accurate delivery, customers are required to select delivery address from our preset address system starting from 27 January 2016.....more>

Why we sell cheaper?

Updated on   17 Apr 2018

1. We saved the rent Rental cost accounts for around 10%* of the operation cost for retail business in Hong Kong. With elimination of physical stores, the operation cost of our online store is significantly slashed. ....more>

How to use my Mall Dollars?

Updated on   13 Dec 2017

In "Shopping Cart", type in the Mall Dollar amount you would like to deduct before payment. Note: Mall Dollar cannot be used to settle delivery fee.....more>

What is Mall Dollar? How to earn Mall Dollar?

Updated on   13 Dec 2017

Customers can enjoy Mall Dollar rebate upon purchase of majority of the products and the Mall Dollar can be used for next payment. Note: Mall Dollar cannot be used to settle delivery fee.....more>

Why did I not receive my order confirmation email from HKTVmall?

Updated on   05 Mar 2017

HKTVmall will send you important messages including your order information via the "Contact Email Address". If you have not provided that, we will email to your "Login Email Address". ....more>

What are the benefits to becoming a HKTVmall member?

Updated on   28 Feb 2017

HKTV Mall members can tune-in and watch HKTV Programs on demand anytime, anywhere in Hong Kong from all of your favorite devices....more>

How to make payment?

Updated on   13 Sep 2015

When you checkout, the total balance of the order is calculated for you, including any shop discounts, any Mall Dollar used and any delivery fee charged. Click on....more>

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