Return

About goods return

Update on 06 Sep 2017

According to your situation, please click the useful link.....more>

If the products are returnable, what should i do when the products I received are found damaged?

Update on 05 Sep 2017

Contact us via Live Chat or email cs@hktv.com.hk to report the case as soon as receiving the product(s), and arrange a pick up t....more>

If the products are non-returnable, what should I do when the products I received are found damaged?

Update on 05 Sep 2017

You should contact us within 7 days (or other dates as specified by the merchant) upon receiving the products. The procedures are as follows:....more>

How to apply for a return?

Update on 05 Sep 2017

If the product is returnable, you can either choose to return or to exchange if it is damaged at the time you received it. 1. Retain all packing materials....more>

What should be noted before returning the product?

Update on 05 Sep 2017

Goods must be unused, unopened and in the same condition as you received it. Please include the followings: the original packaging....more>

How are refunds issued?

Update on 13 Jul 2017

Once we accept your return request, refund will be made in Mall Dollar to your HKTVmall account, which can be used at your next purchase.....more>

What products cannot be returned?

Update on 13 Jul 2017

Non-refundable and non-exchangeable goods will be indicated under product’s description. Please pay special attention to the....more>