•Our store will protect your personal information in accordance to the relevant provisions of the Personal Data Protection Act and in accords to HKTVmall Privacy Policies.
•In case of any dispute, the merchant will retain the right of final decision without prior notice.
•Colour shown may be slightly different than actual products.
•In situation where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may varies from retail stores, the terms and offers are only applicable to HKTVmall.

• We only provide 7 days product defect replacement under Warranty Terms. No matter what reasons, no product return and refund will be entertained.

For the exchange of small appliance product, no matter what reasons, customer needs hand-carry the products with HKTV receipt to hand-carry to the service center which is appointed by the brand agent. No home delivery product replacement will be provided. All terms are subject to the warranty card of the agent.

** Delivery arrangement:

For delivery arrangment, please email stock.hktv@chiefwinpp.com or WhatsApp 6919 3619, no telephone service for delivery ​inquiries 

The 'Merchant Delivery' goods delivered by this store cannot be combined with goods delivered by other merchants to calculate delivery fee. Spend $250 on 'Merchant Delivery' goods at this store to enjoy free delivery, otherwise the delivery fee is $20.

Some remote areas require additional delivery fee for large appliance product, please contact merchant directly for details.

We only provide 7 days product defect replacement under Warranty Terms. No matter what reasons, no product return and refund will be entertained.

For the exchange of small appliance product, no matter what reasons, customer needs hand-carry the products with HKTV receipt to hand-carry to the service center which is appointed by the brand agent. No home delivery product replacement will be provided. All terms are subject to the warranty card of the agent.

HKTVmall is selling genuine products, with all repairing and warranty services directly provided by the Agent/Supplier to ensure quality.  Warranty service starts on the date of delivery and applies only if the customer provides corresponding warranty card, purchase invoice or other related documents that are required by the Agent or Supplier. The warranty service is bound by the terms of the contract. For all warranty issues, customers need to contact the Agent directly.

• Our products will be delivered by HKTVmall or direct Merchant delivery, please refer to Shipping Information for more details.

• Actual delivery time depends on the products ordered and the shipping time of the particular merchants.

• In the event of disputes, FYN International Limited's decision shall be final and conclusive.