• Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situation where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 3 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products. Below situations are not acceptable in our refund policy: 1. Opened/used products 2. Without original and unopened packaging 3. Products with “non-returnable” remark 4. Free Gifts/ Accessories / Samples 5. Without the corresponding original order confirmation, delivery note We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.
Delivery / Return
• Our products will be delivered by HKTVmall, please refer to Shipping Information for more details.
• Actual delivery time depends on the products ordered and the shipping time of the particular merchant.
• Shipping time of this store: Monday to Friday, excluding Public Holiday, 9am.
• The merchant reserves the right to amend the stated terms herein without prior notice. In case of any dispute, the decision of the merchant and HKTVmall shall be final.
Founded in 1761, Faber-Castell is one of the oldest industrial companies in the world and has been owned by the same family for nine generations. Today the company is represented in over 120 countries, has its own production sites in ten countries as well as sales companies in 22 countries and has its own production suites in ten and sales companies in 22 countries. With more than two billion pencils and coloured pencils per year, Faber-Castell is the world’s leading manufacturer of wood-cased pencils. Sustainability is one of core values of Faber-Castell. Our own forests absorb more than 900,000 tonnes of CO2 and neutralise the emissions of our production sites. The wood for our graphite and colour pencils comes from sustainable forestry, and the proportion of plastic is continuously being reduced or replaced by recycled materials. As companion for life, Faber-Castell promote creativity at all ages and inspire our customers with innovative products for creative experiences.
