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1. The photo is for reference only. Colour may be slightly different than actual product due to monitor settings. Actual product should be considered as final.

2. If it is found that the product has and needs to be returned/replaced, please contact HKTVMall cusomter service within 7 days from the date of receipt, together with the receipt number, product name and model number, the problem (with photo). Our staff will contact you as soon as possible in due cause. Please note that return/replacement arrangement can only be made once per order.

3. We only accept return and replacement application due to product quality issue. The followings will not be accepted for return/replacement applications:

a. Return or exchange of product when the customer makes mistake during order

b. Product that has been opened, used, modified, or damaged due to personal caused

c. Product packaging damaged or incomplete

d. The related accessory part(s) is/are missing

e. Water filters (including filter cartridge), Air filters (including replacement filters) & shower filters (including filter cartridge)

4. We will arrange to pick up the returned product by courier if application is accepted. If  the product has met the replacement policy after examination, we will arrange to deliver the replacement within 3 - 5 working days. If the customer has a new order, it will be dispatched with the order. If the returned product is not fit with our policy for replacement, then the customer will need to pay for the pick-up & delivery cost for the returned product.

5. We do not provide refund policy under any circumstances.

6. In case of any dispute, Alliance Ascent Holdings Ltd will retain the right of final decision.

The 'Merchant Delivery' goods delivered by this store cannot be combined with goods delivered by other merchants to calculate delivery fee. Spend $3000 on 'Merchant Delivery' goods at this store to enjoy free delivery, otherwise the delivery fee is $90. Some remote areas require additional delivery fee, please contact merchant directly for details.

1.      Our product(s) will not be delivered by HKTVmall and will need more time to dispatch by SF Express or transport compnay. Customer will be contacted on delivery arrangement after order procedure completed.

2.      Our delivery services only applicable for HK market. Additional cost will be incurred if delivery address has no elevator or is in remoted areas, like Tung Chung, Ma Wan, Discovery Bay… etc.  Our colleague will update the customer on the additional delivery cost in advance.

3.      Our delivery schedule is on Monday to Friday, except public holidays.

4.      If no one available to receive the product(s) during the agreed deliver schedule, and needs 2nd delivery arrangement. The 2nd time delivery cost will be paid by the customer.

5.      Customer or on behalf of the consignee should check the product(s) upon receiving. For example, check whether the product is damaged, whether the surface has scratches, cracks, etc. Once the delivery note has been signed, it means that the surface quality of the goods has been accepted. We will not accept any complaint on the surface quality after the delivery note is signed.