1. Our product(s) will not be delivered by HKTVmall and will need more time to dispatch by our courier/SF Express. Customer will be contacted on delivery arrangement after order procedure completed.
2. Our delivery services only applicable for HK market. Additional cost will be incurred if delivery address has no elevator or is in remoted areas, like Tung Chung, Ma Wan, Discovery Bay… etc. Our colleague will update the customer on the additional delivery cost in advance.
3. Our delivery schedule is on Monday to Friday, except public holidays.
4. If no one available to receive the product(s) during the agreed deliver schedule, and needs 2nd delivery arrangement. The 2nd time delivery cost will be paid by the customer.
5. Customer or on behalf of the consignee should check the product(s) upon receiving. For example, check whether the product is damaged, whether the surface has scratches, cracks, etc. Once the delivery note has been signed, it means that the surface quality of the goods has been accepted. We will not accept any complaint on the surface quality after the delivery note is signed.