• The goods in this store are delivered by HKTVmall. For details, please refer to the delivery service.
• The actual delivery time will be calculated based on the goods selected in your order and the shipping time of the relevant merchant.
• Our store's shipping time: Monday to Friday (excluding public holidays), the cut-off time is 9 am.
• Our store accepts returns. Please refer to the following arrangements for details.
• The merchant has the right to modify this clause at any time without prior notice. In case of any dispute, the decision of the merchant and HKTVmall shall be final.
Our store return arrangements:
A return / refund request must be made within seven days of receiving the item.
The following situations will not be subject to exchange processing arrangements:
1. The product has not been properly packaged, has been damaged, damaged or incomplete.
2. Any discounted product, clearance product or sale product that does not accept returns.
3. Any freebies, accessories, trial pack gifts.
4. Failure to present the product sales list or shopping receipt has been exchanged once.
5. Products that have been used or are damaged due to personal reasons cannot be returned.
6. An order can only be refunded once.
We must check and verify the return before returning. If it is found that the situation does not meet the above return rules, all returns will not be returned. At the time of return, the original order's shipping and processing costs (if any) will be borne by the customer. For any inconvenience, please forgive me. If you return the product with promotional gifts or special purchase products, you must also return the product together, otherwise the return will not be processed.
If it is found that the returned product does not meet the company's return terms, it will not be processed. The merchants and HKTVmall reserve the right to refuse to accept non-compliant returns or exchanges. We apologize for the inconvenience.