Store Category Filtering
T & C
• Our store will protect your personal Information in accordance to the relevant provisions of the personal Data Protection Act and in accords to HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Colour shown may be slightly different than actual products.
• The product warranty is only applicable to Hong Kong.
• In situation where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may varies from retail stores, the terms and offers are only applicable to HKTVmall
Delivery / Return
Store Return Policy：
1. Only new product with proper undamaged package and hangtags can be replaced within 7 days of purchase.
2. Please include the following: the original packaging, tags, certificates, manufacture warranty card, instructions, gifts and all other accessories etc.
3. Also make sure the package is undamaged, tags are intact and attached to the item, and if any of these are damaged they are deemed non-returnable.
4. Each order only allows return once.
5. Non-returnable items
We're sorry, but we DO NOT ACCEPT returns of certain products, including:
A. Any product that is returned more than 7 days counted from the date of product receipt.
B. Any product that has been opened or used (taken out of its original wrap or box, and without hangtag).
C. Any product that is not in its original condition, is damaged, or is missing parts.
D. Any food and drink.
E. Any discount, clearance or outlet clearance product.
F. Any free gift product and special redemption gifts.
G. Any product that is purchased at BUFF Resellers.
H. Any underwear and socks (due to hygiene reason).
I. Any special ordered product which is not in our normal supply.
6. We reserve all rights of final decision upon return policy.
7. The contents of the return policy are subject to change without prior notice.