Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data(Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
· In case fo any dispute, the merchant will retain the right of final decision without prior notice.
· Color shown may be slightly different than actual products due to computer monitors settings.
· In situation where there are limitations, price, promotion offers are only applicable to HKTVmall.
· Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or exchanged directly in our vertical store.
Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories/ Samples
5. Without the corresponding original order confirmation, delivery note.
We will check befor return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories/ samples.