• Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Colour shown may be slightly different than actual products due to computer monitors settings.
• In situation where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 3 days. Each invoice can only exchange the goods once and cannot refund by cash.
• Below situations are not acceptable in our refund policy:
1) After 3 days of delivery.
2) Opened/used products.
3) Without original and unopened packaging.
4) Products with “non-returnable” remark.
5) Free Gifts/ Accessories / Samples.
6) Without the corresponding original order confirmation, delivery note.
• We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.
• No exchange of goods if the returned goods do not satisfy our Return Policy. In case of any dispute, Premier Living (Enterprises) Company Limited will retain the right of final decision without prior notice.