OTO provides one-year Hong Kong warranty for designated OTO product (unless otherwise stated), commencing from the date of purchase, terms and conditions of which are as below:
1. Warranty service is applicable to the OTO customer with original sales invoice / purchase receipt and having registered with our online warranty service. Name of the dealer, model number, serial number and date of purchase need to be included in the sales invoice / purchase receipt.
2. The product, during the warranty period and under normal use, will be entitled to free carry-in hardware repair service, excluding power cables, adaptor, outer casing, battery, remote control, gel pad, cloth cover, digital monitor / meter, tension belt of bike, hand cuff of blood pressure meter, probe covers of thermometers and other accessions, consumable items and lost parts.
3. The warranty does not cover period checking, transportation and relocation, installation, cleaning and replacing consumable items.
4. The warranty will automatically be void if:
(a) the product has been explicitly or implicitly modified, tampered with, altered or repaired in any way by anybody other than qualified technical people of OTO;
(b) the product is not properly used and / or is not operated in accordance with OTO's operating instructions or the user manual;
(c) the product has been damaged due to misuse, abuse, negligence, physical damage, abnormal voltage supply / power interruption, accident, fire, flood, natural calamities or other events beyond OTO control;
(d) the ownership of the product has been transferred;
5. Should there be any unclear or disputable situation, OTO reserves the right of elaboration of the terms and conditions, and the decision of OTO shall be final.
Please refer to OTO website for warranty terms & conditions detail:
http://www.otobodycare.com/warranty-terms-conditions