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T & C
HKTV mall is not the seller or supplier of the products or services. HKTV mall is responsible for managing and administering its website, arranging order processing and fulfillment for the products or services you ordered from the suppliers through its website. Whatever item you purchase via HKTV mall will be subject to the terms and conditions of that merchant. The merchant is responsible for the sale and for dealing with any claims or any other issues arising out of or in connection with the contract between you and the merchant. In respect of purchases of a voucher, in addition to the contract you will have with the seller of the voucher, there will also be a contract between you and the merchant that actually provides the products and services when you redeem your voucher with that merchant. We, HKTV mall, do not accept responsibility for any claim, loss or damage, howsoever caused (including through omission or negligence), which you may directly or indirectly suffer in connection with the purchase of any products, services or vouchers through HKTV mall, nor do we accept any responsibility for any such claim, loss or damage arising out of your use of or reliance on information contained on or accessed through HKTV mall. It is your sole responsibility to ensure that any products, services or information obtained from HKTV mall meet your specific requirements. Particularly for beauty services, you must take your own precautions to ensure that you understand how the services will be performed before you decide to purchase. If in doubt, you should consult your own professional advisor.
Delivery / Return
The 'Merchant Delivery' goods delivered by this store cannot be combined with goods delivered by other merchants to calculate delivery fee. Spend $400 on 'Merchant Delivery' goods at this store to enjoy free delivery, otherwise the delivery fee is $80. Some remote areas require additional delivery fee, please contact merchant directly for details.
Below are remote areas for your reference:
‧ Our products will be delivered by HKTVmall. Please refer to Shipping Information for more details.
‧ Actual delivery time depends on the products ordered and the shipping time of the particular merchants.
‧ Shipping time of this store: Monday to Friday, excluding Public Holiday, 9am
‧ In the event of dispute, HKTVmall's decision shall be final and conclusive.
‧ All products are returnable. Please refer to the store return policies and FAQ below.
Store return policy:
Applications for product return or exchange must be made within 7 days of the item receipt date.
We DO NOT ACCEPT return or exchange of below products:
‧ Any unsealed or used product (including the wrapping meterials and stickers).
‧ Any product not in its original condition, is damaged or missing parts for reasons not due to HKTVmall error.