1 : The products in this store are picked fresh from the farm every day
2: If a parking fee is required for delivery at the designated location, or arranged to be delivered at the parking place downstairs
3 : The delivery arrangement is as follows:
New Territories and Kowloon: Delivery will be arranged 1-2 days after the order is placed (excluding the day of order)
Hong Kong Island, Outlying Islands and non-Hong Kong areas: No delivery is available for now
Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products. Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.
The “Merchant Delivery” goods delivered by this store cannot be combined with goods delivered by other merchants to calculate delivery fee. Spent $250 on 'Merchant Delivery' products at this store to enjoy free delivery service, otherwise extra $50 delivery fee will be charged and added to your order at checkout page. The free delivery service is including Commercial Area, Residential Area and Remote Area in Hong Kong.