Special Price
New Launch | RSP: $690.8
$ 554.80
Insurance Order
10+ Sold
No. of Insured Person
(Please select)
Country of Origin N/A
Description

Before purchase of the Insurance Order, please read all the information stated in this page including Photo and Description.

Maximum Limit (HKD) for Benefits Per Year
Employer’s Liability: $100,000,000 per event
Personal Accident: $120,000
Hospitalisation & Surgical Expenses: $30,000

Employees’ Compensation Insurance Levy, Government Terrorism Facility Charge and Employees’ Compensation Insurers Insolvency Bureau - Contribution HK$10.80 is included in the above price.

Delivery / Return
  • e-Gift Voucher / e-Coupon / Insurance Order will be sent to your account and registered email within 15 minutes after successful payment. If you have not received it within 15 minutes, please try to login your account and retrieve at HKTVmall e-Gift Voucher or e-Coupon or Insurance Order section
  • Sold by FWD Insurance
  • Photo

  • Description

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Photo
Description

Your foreign domestic helper is part of the family and HelperCare Insurance cover treats them as such, with hospital and surgical cover up to HK$30,000 per year and HK$200 for each outpatient claim. More importantly, it shields you as an employer against legal liability claims up to HK$100 million per event, as well as offering a range of coverage.

Important Materials:
Please read the product brochure, policy provisions and Personal Information Collection Statement before purchasing the insurance product.
Brochure (Premium table is for reference only, Hong Kong TV Shopping Network Company Limited may offer Premium discount) :
https://www.fwd.com.hk/~/media/Files/FWDHK/pdf/protect/household/helper-care-insurance.pdf
Policy Provision:
https://home.fwd.com.hk/GIDOC/POLICYPROVISIONS/DD1P.2018.07.PDF
Personal Information Collection Statement:
https://home.fwd.com.hk/gidoc/policyprovisions/FWD_GI_PICS.pdf

Notes:
1. The applicant (Employer) must be aged 18 or above.
2. The applicant (Employer) must be a Hong Kong ID cardholder.
3. The applicant must be the legal employer of the domestic helper.
4. The age limit of the domestic helper must be 18 to 60 years old and the renewal is allowed up to the age of 65 years old.
5. Overseas domestic helpers who are employed under an Employment Contract as governed by the Immigration Ordinance (Chapter 115, Laws of Hong Kong).
6. The policy is valid for 1 year.
7. Effective date of insurance policy must be within 90 days from the existing submission date of the insurance application.
8. The applicant has never been declined or refused to renew any domestic helper insurance or charged additional premium or apply extra special conditions.
9. The applicant is not aware of any medical or surgical treatment for a certain condition which is required of the domestic helper.
10. The Applicant (i.e. You are) is required to disclose all material facts which you know FWD General Insurance Company Limited (the “Company”) as an insurer would regard them as likely to influence the acceptance and assessment of this proposal. If you are in doubt whether certain facts are material you should disclose them. We recommend you to keep a record (including a copy of this completed proposal) for your future reference of all information given. Providing correct answers and making sure we are informed is for your own protection, as failure to disclose such information may mean that your policy will not provide with the cover you require and may even invalidate the policy altogether.
11. FWD General Insurance Company Limited or the policyholder may cancel this policy and the policyholder will be entitled to a refund of a stipulated proportion of the premium (less a minimum premium of HK500 which will be retained by FWD General Insurance Company Limited) if no claim has been made during the current period of insurance. Please refer to the policy provision for details.

Other information:
1. The discount above (if applicable) is offered by Hong Kong TV Shopping Network Company Limited.
2. HelperCare Insurance underwritten by FWD General Insurance Company Limited is with employer's liability, hospital & surgical, clinical and other expenses, dental expenses and personal accident cover. Please refer to the product brochures and policy provisions for details of the product.
3. The Employees’ Compensation Insurance Levy, Government Terrorism Facility Charge and Employees’ Compensation Insurers Insolvency Bureau - Contribution required for this insurance policy will be settled by you at the time of payment.
4. The Insurance Authority’s insurance levy required for this insurance policy will be settled by FWD General Insurance Company Limited.
5. Incomplete Insurance Order should not be regarded as insurance policy. Insurance policy will be issued after FWD General Insurance Company Limited has received the required information and accept the insurance application.
6. If the insurance application details aren’t successfully completed and submitted within 30 calendar days from the date of purchase of the Insurance Order, the previous payment for purchasing the incomplete insurance order will be converted into Mall Dollar and credited to your HKTVmall account. The portion of such payment that has been deducted by any discount will under no circumstances be counted for reckoning the amount of Mall Dollar.

Declaration:
BEFORE COMPLETING THIS INSURANCE ORDER, I HEREBY DECLARE AND AGREE THAT:
1. I have read, fully understood and accepted the Personal Information Collection Statement, the product brochure and policy provisions of FWD General Insurance Company Limited and agreed to be bound by the same.
2. The information and particulars provided in the insurance application are accurate, true and complete and are given to the best of my knowledge and belief. I have not withheld any material information and accept that the insurance application and declaration shall form the basis of the contract between FWD General Insurance Company Limited and me. I hereby acknowledge that failure to supply true and accurate information in the insurance application or inform FWD General Insurance Company Limited of all material information about the insurance application may render FWD General Insurance Company Limited unable to accept or process the insurance application or the insurance policy void.
3. The insurance coverage applied for shall only take effect when the insurance application has been completed and accepted by FWD General Insurance Company Limited and I have paid the required payment.
4. (If applicable) I have obtained the authorisation from the insured person to provide the information requested in the insurance application and to deal with and receive or request information concerning the insured person from FWD General Insurance Company Limited in relation to any matters arising from the insurance application. I further acknowledge that the insured person has been explicitly informed and agrees that his/her personal data will be transferred to FWD General Insurance Company Limited for the purpose of the related insurance application and for such purposes according to the Personal Information Collection Statement of FWD General Insurance Company Limited and has been informed of his / her rights under the Personal Data (Privacy) Ordinance. FWD General Insurance Company Limited shall not accept any liability for the insured person not having been so informed.
5. The application for the insurance policy is done within the territory of HKSAR.
6. I understand, acknowledge and agree that, as a result of the purchasing and taking up the policy by me, with the policy issued by FWD General Insurance Company Limited, FWD General Insurance Company Limited will pay my authorized insurance agents commission for arranging the said policy.
7. I understand that the above agreement is necessary for FWD General Insurance Company Limited to proceed with the application.

After successful payment, you can review Insurance Order and fill in the Insurance Application Details in "My Account" > "Insurance Order".
How to fill in Insurance Application Details:
After successful payment, you must submit Insurance Application Details for policy to be effective.
Follow the below instructions:
Step 1: Go to "My Account", view "Insurance Order".
Step 2: Under "Incomplete Insurance Order", click "Fill in Insurance Application Details".
Step 3: Fill in all the insurance application details and click "Confirm".
Step 4: Confirm "Insurance Details Summary", then click "Submit".
Step 5: After successful submission of Insurance Application Details to the insurance company, a confirmation notification will be displayed.
Step 6: Go to "My Account" to view "Insurance Order", insurance policy number will be displayed for the application that have been successfully submitted, indicating the policy is officially effective.
For further instructions on filling Insurance Application Details, please go to "Insurance Application Details" Tutorial.
https://promo.hktvmall.com/insuranceguide/en/

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General enquires

 

24-hour Service Hotline: 3123 3123

Live Chat: www.fwd.com.hk/en

Email: cs.hk@fwd.com

 

Insurance Solutions Centre

 

Tsim Sha Tsui: Suite 2605., 26/F, Miramar Tower, 132 Nathan Road, Tsim Sha Tsui, Kowloon.

Opening Hours:

Mon - Sat: 9 am - 7 pm

Closed on Sun & Public Holidays

 

Sheung Wan: 1/F, FWD Financial Centre, 308 Des Voeux Road Central, Sheung Wan, Hong Kong.

Opening Hours:

Mon - Sat: 9 am - 7 pm

Closed on Sun & Public Holidays

 

Quarry Bay: 13/F, Devon House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong.

Opening Hours:

Mon - Sat: 9 am - 7 pm

Closed on Sun & Public Holidays

 

 

Customer Complaints

 

For any complaints related to the sales of FWD products, please contact

 

FWD 24-hour Service Hotline: 3123 3123

Email: cs.hk@fwd.com

 

If you are not satisfied with the handling of your complaint, you may forward the matter to the following parties for further deliberation:

 

1) Insurance Authority

    Email: complaints@ia.org.hk

    Tel: 3899 9983

 

2) The Insurance Complaints Bureau

    Email: icb.enquiry@icb.org.hk

    Tel: 2520 2728

 

3) Insurance Agents Registration Board

    Email: hkfi@hkfi.org.hk

    Tel: 2520 1868

About FWD Insurance

 

FWD offers a wide spectrum of general insurance solutions for individual and corporate customers, including household, motor, personal accident, property, travel, working holiday, overseas study, golf, marine cargo, pet, business pack, office, and more.

 

Learn more at www.fwd.com.hk/en/.

T & C

Please read the declarations, product brochure, policy provision and Personal Information Collection Statement before purchasing the insurance product.

Delivery / Return

Incomplete Insurance order will be sent to the customer’s HKTVmall account and his registered e-mail within 15 minutes after successful payment. Please fill in Insurance Application Details (e.g. Policy effective date, Name, DOB, HKID) as soon as possible. If the Insurance Application Details are not submitted within 30 days from the date of payment, the insurance policy will not be issued.