Special Price
$ 225.00
$ 157.00
Insurance Order
Days of Travel
(Please select)
Adult Traveler
(Please select)
Country of Origin N/A
Description

Before purchase of the Insurance Order, please select Days of Travel and Number of Travelers, and read all the information stated in this page including Photo and Description.

Maximum Limit (HKD) for Benefits

Plan A
Medical Expenses $1,000,000
Personal Accident $1,000,000
Baggage $20,000

Plan B
Medical Expenses $500,000
Personal Accident $500,000
Baggage $3,000

Delivery / Return
  • e-Gift Voucher / e-Coupon / Insurance Order will be sent to your account and registered email within 15 minutes after successful payment. If you have not received it within 15 minutes, please try to login your account and retrieve at HKTVmall e-Gift Voucher or e-Coupon or Insurance Order section
  • Sold by FWD Insurance
  • Photo

  • Description

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Photo
Description

TravelCare Insurance provides you with comprehensive travel protection for leisure and business trips. Medical Expenses, Worldwide Emergency Services, Hospital Cash Allowance, Personal Accident, Major Burns, Personal Money, Baggage, Personal Liability, Travel Delay, Cancellation and Curtailment of Trip are all included. For details, please refer to the section of “Coverage” below.

Important Materials:
Please read the product brochure, policy provisions and Personal Information Collection Statement before purchasing the insurance product.
Brochure (Premium table is for reference only, Hong Kong TV Shopping Network Company Limited may offer Premium discount):
https://www.fwd.com.hk/~/media/Files/FWDHK/pdf/protect/travel/travel-care-insurance.pdf
Policy Provision (Single Trip):
https://home.fwd.com.hk/gidoc/policyprovisions/TravelCare_Insurance_JacketLatest.pdf
Policy Provision (Annual):
https://home.fwd.com.hk/gidoc/policyprovisions/TravelCare_Annual_JacketLatest.pdf
Personal Information Collection Statement:
https://home.fwd.com.hk/gidoc/policyprovisions/FWD_GI_PICS.pdf

Notes:
1. The Applicant warrants that to the best of his / her knowledge and belief no Insured Person is traveling contrary to the advice of any medical practitioner or for the purpose of obtaining medical treatment and that he / she understands that treatment of any pre-existing, recurring or congenital medical conditions are not insured. The Applicant is not aware of any condition cause or circumstance that may necessitate the cancellation or curtailment of the journey as planned.
2. Age Limit: 6 weeks up to the age of 85 (70 for Annual Cover)
3. Children under age of 18 must be accompanied by an adult who is also insured under the same insurance policy.
4. In the event of the death of an Insured Person, the beneficiary shall be that person’s estate according to the laws of Hong Kong.
5. This Insurance is only valid for travel originating from and returning to Hong Kong.
6. The maximum duration of journey is 180 days for single trip cover and 90 days for annual cover.
7. Except for annual cover, no refund of premium is allowed once the insurance certificate has been issued. Please refer to the Policy Provision for details.
8. The Applicant and Insured Person(s) must be a Hong Kong ID cardholder.
9. Departure date must within 90 days after policy effective date. 

Age Limit:
Individual - Refers to the Insured Person aged between 18 and 85 (Single Trip TravelCare)
Individual - Refers to the Insured Person aged between 18 and 70 (Annual TravelCare)
Children - Refers to dependent & unmarried children who is/are 6 weeks to 17 years of age travelling with the Insured Person during the entire journey
Individual & Children - Refers to Insured Person and his/her children
Family - Refers to the Insured Person and his/her spouse and children

Other information:
1. The application details of Incomplete Insurance Order for FWD TravelCare Insurance (Single Trip) or FWD TravelCare Insurance (Annual Plan) must be submitted within 90 days prior to the departure date of your trip or before the expiry of the Incomplete Insurance Order (whichever is earlier).
2. The discount above (if applicable) is offered by Hong Kong TV Shopping Network Company Limited.
3. TravelCare Insurance underwritten by FWD General Insurance Company Limited is with worldwide cover. Please refer to the product brochures and policy provisions for details of the product.
4. The insurance levy required for this insurance policy will be settled by FWD. Levy will not be collected from policyholders by Insurance Authority until policy is issued.
5. Incomplete Insurance Order should not be regarded as insurance policy until FWD General Insurance Company Limited received the required information and issued the policy.
6. If the Insurance Order is not completed within 30 calendar days from the date of purchase, the previous payment for purchasing the incomplete insurance order will be converted into Mall Dollar and credited to your HKTVmall account. The portion of such payment that has been deducted by any discount will under no circumstances be counted for reckoning the amount of Mall Dollar.
 
Declaration:
BEFORE COMPLETING THIS INSURANCE ORDER, I HEREBY DECLARE AND AGREE THAT:
1. I have read, fully understood and accept the Personal Information Collection Statement, the product brochure and policy provisions of FWD General Insurance Company Limited and agreed to be bound by the same.
2. I, as the Applicant, warrant that to the best of my knowledge and belief, neither me nor the insured person is traveling contrary to the advice of any medical practitioner or for the purpose of obtaining medical treatment and that he / she understands that treatment of any pre-existing, congenital and hereditary conditions are not insured. I am not aware of any condition or circumstance that may necessitate the cancellation or curtailment of the journey as planned.
3. The information and particulars provided in the insurance application are accurate, true and complete and are given to the best of my knowledge and belief. I have not withheld any material information and accept that the insurance application and declaration shall form the basis of the contract between FWD General Insurance Company Limited and me. I hereby acknowledge that failure to supply true and accurate information in the insurance application or inform FWD General Insurance Company Limited of all material information about the insurance application may render FWD General Insurance Company Limited unable to accept or process the insurance application or the insurance policy void.
4. The insurance coverage applied for shall only take effect when the insurance application has been completed and accepted by FWD General Insurance Company Limited and I have paid the required premium.
5. (If applicable) I have obtained the authorization from the insured person to provide the information requested in the insurance application and to deal with and receive or request information concerning the insured person from FWD General Insurance Company Limited in relation to any matters arising from the insurance application. I further acknowledge that the insured person has been explicitly informed and agrees that his/her personal data will be transferred to FWD General Insurance Company Limited for the purpose of the related insurance application and for such purposes according to the Personal Information Collection Statement of FWD General Insurance Company Limited and has been informed of his/ her rights under the Personal Data (Privacy) Ordinance. FWD General Insurance Company Limited shall not accept any liability for the insured person not having been so informed.
6. The application for the insurance policy is done within the territory of HKSAR.
7. I understand, acknowledge and agree that, as a result of the purchasing and taking up the policy by me, with the policy issued by FWD General Insurance Company Limited, FWD General Insurance Company Limited will pay my authorized insurance agents commission for arranging the said policy.
8. I understand that the above agreement is necessary for FWD General Insurance Company Limited to proceed with the application.

If single trip travel days are in between 61 to 180, please contact FWD General Insurance Company Limited for assistance.

After successful payment, you can review Insurance Order and fill in the Insurance Application Details in "My Account" > "Insurance Order".

How to fill in Insurance Application Details:
After successful payment, you must submit Insurance Application Details for policy to be effective.
Follow the below instructions:
Step 1: Go to "My Account", view "Insurance Order".
Step 2: Under "Incomplete Insurance Order", click "Fill in Insurance Application Details".
Step 3: Fill in all the insurance application details and click "Confirm".
Step 4: Confirm "Insurance Details Summary", then click "Submit".
Step 5: After successful submission of Insurance Application Details to the insurance company, a confirmation notification will be displayed.
Step 6: Go to "My Account" to view "Insurance Order", insurance policy number will be displayed for the application that have been successfully submitted, indicating the policy is officially effective.

For further instructions on filling Insurance Application Details, please go to "Insurance Application Details" Tutorial.
https://promo.hktvmall.com/insuranceguide/en/

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General enquires

 

24-hour Service Hotline: 3123 3123

Live Chat: www.fwd.com.hk/en

Email: cs.hk@fwd.com

 

Insurance Solutions Centre

 

Tsim Sha Tsui: Suite 2605., 26/F, Miramar Tower, 132 Nathan Road, Tsim Sha Tsui, Kowloon.

Opening Hours:

Mon - Sat: 9 am - 7 pm

Closed on Sun & Public Holidays

 

Sheung Wan: Shop 3, Ground Floor, FWD Financial Centre, 308 Des Voeux Road Central, Sheung Wan, Hong Kong.

Opening Hours:

Mon - Sat: 9 am - 7 pm

Closed on Sun & Public Holidays

 

Quarry Bay: 13/F, Devon House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong.

Opening Hours:

Mon - Sat: 9 am - 7 pm

Closed on Sun & Public Holidays

 

Shatin: Unit 1720 -21, Level 17, Tower II, Grand Central Plaza, Shatin, New Territories.

Opening Hours:

Mon - Fri: 10 am - 2 pm and 3 pm - 6 pm

Closed on Sat, Sun & Public Holidays

 

Customer Complaints

 

For any complaints related to the sales of FWD products, please contact

 

FWD 24-hour Service Hotline: 3123 3123

Email: cs.hk@fwd.com

 

If you are not satisfied with the handling of your complaint, you may forward the matter to the following parties for further deliberation:

 

1) Insurance Authority

    Email: complaints@ia.org.hk

    Tel: 3899 9983

 

2) The Insurance Complaints Bureau

    Email: icb.enquiry@icb.org.hk

    Tel: 2520 2728

 

3) Insurance Agents Registration Board

    Email: hkfi@hkfi.org.hk

    Tel: 2520 1868

About FWD Insurance

 

FWD offers a wide spectrum of general insurance solutions for individual and corporate customers, including household, motor, personal accident, property, travel, working holiday, overseas study, golf, marine cargo, pet, business pack, office, and more.

 

Learn more at www.fwd.com.hk/en/.

T & C

Please read the declarations, product brochure, policy provision and Personal Information Collection Statement before purchasing the insurance product.

Delivery / Return

Incomplete Insurance order will be sent to the customer’s HKTVmall account and his registered e-mail within 15 minutes after successful payment. Please fill in Insurance Application Details (e.g. Policy effective date, Name, DOB, HKID) as soon as possible. If the Insurance Application Details are not submitted within 30 days from the date of payment, the insurance policy will not be issued.