• Our products will be delivered by HKTVmall, please refer to Shipping Information for more details.
• Actual delivery time depends on the products ordered and the shipping time of the particular merchant.
• The merchant reserves the right to amend the stated terms herein without prior notice. In case of any dispute, the decision of the merchant and HKTVmall shall be final.
• All products are non-refundable
• If damaged or missing product issues are found, please contact HKTVmall Customer service within 7 days attaching a photo of the product batch number (e.g. BEST BEFORE MM YYYY M0000000 XX 000)
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Merchant delivery:
Delivery times to various locations in Hong Kong are as follows:
Monday: New Territories
Tuesday: Kowloon
Wednesday: Hong Kong Island
Thursday: New Territories
Friday: Kowloon
Saturday: Hong Kong Island
Delivery time
Monday to Friday 10:00 am to 7:00 pm
Saturday 10:00 am to 7:00 pm
Except Sundays and public holidays
Merchant delivery can only be transported by our company's fleet
If there are no free parking lots near the delivery address, and it is inconvenient to park, the goods may only be delivered downstairs of the delivery address. If the delivery address is not directly accessible by an elevator, service fees will be charged based on each floor. In addition, a surcharge will also be charged for delivery on a designated date or time. This fee is collected in cash by the delivery person. If necessary, please inquire with us.