1. Please contact us at email@example.com (Email Subject: Gift Flowers HK - HKTVmall Order) 2 working days (Before 5pm) prior to delivery date. Please provide delivery detail including recipient name, recipient contact number, address, sender name, sender contact number, delivery date and message card content for delivery service or self-pick-up service in shop (Address - Unit 2403, 24/F, Tsuen Wan Ind Centre, 220 Texaco Rd, Tsuen Wan, Hong Kong, Office Hours – 10am - 1pm, 2pm – 5:30pm)
If we do not receive any email from sender before 12am on order date, we will contact recipient directly to arrange delivery.
2. On Saturday, Sunday and public holiday, only delivery service is available.
3. All Flowers will be delivered between 9am-6pm.
4. Gift Flowers Hong Kong reserves the right to substitute products when necessary. The Company will make every effort to ensure that a replacement product of an equal or higher value is used and that the substituted product is of a similar quality to the requested product.
5. We provide the delivery to Hong Kong Island, Kowloon urban area, New Territories (Additional delivery charges of $300 for remote area and outer islands including Shek O, Stone Cutter's Island (Ngong Shuen Chau), Cheung Chau, Lamma Island, Ping Chau, Sha Tau Kok, Lau Fau Shan); the self pick-up service is not available during Saturday, Sunday and Public Holiday.
6. On the delivery date, please contact: (852) 2730 0885 for the delivery enquiry.
7. The product photo is for reference only and is not a representation of the final product. (Decorations not including)
8. Gift Flowers Hong Kong reserves the right of final explanations about the coupon.