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Delivery / Return
When and where do we deliver?
PLEASE NOTE THAT OUR DELIVERY TEAM WILL BE ON HOLIDAY ON TUESDAY 1ST JANUARY, 2019 FOR THE NEW YEAR'S DAY HOLIDAY. DELIVERIES WILL RESUME AS PER USUAL ON WEDNESDAY 2ND JANUARY, 2019.
PLEASE NOTE THAT YOU CAN STILL PLACE AN ORDER ONLINE DURING OUR DELIVERY TEAM'S HOLIDAYS AS OUR ONLINE SHOP IS NEVER CLOSED OR ON 'HOLIDAY' BUT THE EARLIEST DATE AND TIME YOU CAN REQUEST FOR DELIVERY, IF YOU ORDER DURING OUR DELIVERY TEAM'S HOLIDAYS, WOULD BE WHEN OUR DELIVERY TEAM IS BACK IN OPERATION WHICH WOULD BE WEDNESDAY 2ND JANUARY, 2019 FOR THIS INSTANCE.
We deliver Mondays to Saturdays to most areas in Hong Kong including Hong Kong Island, Kowloon and the New Territories, as well as Tung Chung and the Airport.
Unfortunately at this point, we do not deliver to Ma Wan, Lantau Island (excluding Tung Chung and Airport) and Discovery Bay. As an alternative, you can arrange to have your order delivered to your office address.
Otherwise, feel free to give us a call 23968868 if there are any special delivery arrangements you’d like to request. We will try our very best to meet any requests.
Note that deliveries on Sundays and Public Holidays are not available unless otherwise specified on the site.
There will be a text box in the checkout stage where you can indicate the date and time (Session A or Session B) you'd like your order to arrive. Note that Session A deliveries arrive between 10am and 2pm whilst Session B deliveries arrive after 2pm.
The earliest delivery date and time you can request is dependent on when you place your order according to the following schedule:
Time Order Placed Earliest Delivery Time
Between Monday 10:01am to Monday 3pm Tuesday Session A
Between Monday 3:01pm to Tuesday 10am Tuesday Session B
Between Tuesday 10:01am to Tuesday 3pm Wednesday Session A
Between Tuesday 3:01pm to Wednesday 10am Wednesday Session B
Between Wednesday 10:01am to Wednesday 3pm Thursday Session A
Between Wednesday 3:01pm to Thursday 10am Thursday Session B
Between Thursday 10:01am to Thursday 3pm Friday Session A
Between Thursday 3:01pm to Friday 10am Friday Session B
Between Friday 10:01am to Friday 3pm Saturday Session A
Between Friday 3:01pm to Saturday 10am Saturday Session B
Between Saturday 10:01am to Saturday 12pm Monday Session A
Between Saturday 12:01pm to Monday 10am Monday Session B
NB: We recommend Session B (After 2pm) for office deliveries so as to ensure that your goods are not left in the office for the whole duration of the day. An ice pack or a frozen bottle of water will be included with your office delivery but it is still highly recommended that you store your goods in a freezer or refrigerator if this is available.