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T & C
Our store will protect your personal Information in accordance with the relevant provisions of the
Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situation where there are limitations, price, promotion offers and other marketing campaigns on
the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Our refund policy gives customers a better shopping experience. From the day you receive your
item, our return policy is valid for 3 days. Item(s) purchased in our store may be returned and/or
exchanged by HKTVmall CS team. Below situations are not acceptable in our
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of return are borne by
customers. Customers must return with all free gifts/ accessories / samples.
Delivery / Return
Our products will be delivered by HKTVmall, please refer to Shipping Information for more
• Actual delivery time depends on the products ordered and the shipping time of the particular
• Shipping time of this store: Monday to Sunday, including Public Holiday, 9am.
• The merchant reserves the right to amend the stated terms herein without prior notice. In
case of any dispute, the decision of the merchant and HKTVmall shall be final.