• Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situation where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Our exchange policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 3 days. Item(s) purchased in our store may be exchanged. Please call or Whatsapp at 69483065 for further exchange arrangement.
Below situations are not acceptable in our refund policy:
1. Opened/used products;
2. Without original and unopened packaging;
3. Products with “non-returnable” remarks;
4. Free Gifts/ Accessories / Samples; and/or
5. Without the corresponding original order confirmation, delivery note.
We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.