Our store will protect your personal Information in accordance with the relevant provisions of the
Personal Data (Privacy) Ordinance and in accordance with HKTVmall
Privacy Policies.
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In case of any dispute, the merchant will retain the right of final decision without prior notice.
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Color shown may be slightly different than actual products due to computer monitors settings.
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In situation where there are limitation s, price, promotion offers and other marketing campaigns
on the HKTVmall may vary from retail stores, the terms and offers are only applicable to
HKTVmall.
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Our refund policy gives customers a better shopping experience. From the day you receive your
item , our return policy is valid for 3 days. Item(s) purchased in our store may be returned and/or
exchanged.
Please visit Order History to view related order, then press "Return & refund" button to report the damaged
products. Below situations are not accepta ble in
our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non
returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
We will check
before return/exchange, the original delivery charge and cost of return are borne by
customers. Customers must return with all free gifts/ accessories / samples.
