• This store will protect your personal data in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and comply with HKTVmall's privacy policy.
• In case of any dispute, the merchant reserves the right of final decision without further notice.
• Product colors may vary slightly due to differences in computer screen settings; the actual product shall prevail.
• Due to practical limitations, HKTVmall and physical stores may have different sales prices, promotions, conditions, and restrictions; all terms and conditions apply only to HKTVmall.
• To provide the best guarantee for consumers, this store offers a "Goods Return and Exchange Guarantee." If you discover any problems with the goods and need to return or exchange them within 7 days of receiving them, you can select the relevant order in "Order Records" and then click "Report Product Problems" to handle the problematic or missing items. Each receipt is limited to one exchange only, but refunds are not available.
The following items will not be eligible for exchange:
1. The item has been opened or used (e.g., the packaging tape or box has been torn off).
2. The item has not been properly packaged and is damaged, broken, or incomplete.
3. Any discounted, clearance, or sale items that are marked as non-refundable.
4. Any free gifts, accessories, or trial gifts.
5. Items that have already been exchanged once without a sales slip or receipt.
We must inspect and verify returned items before processing any returns. If the above return/exchange policy is not met, all returns will not be accepted. The original order's shipping and processing fees (if any) will be borne by the customer upon return. We apologize for any inconvenience. If the returned item included promotional gifts or discounted items, these must also be returned; otherwise, the return/exchange be processed.
If returned goods do not comply with our return policy, they will not be processed. We apologize for any inconvenience.
