•All products sold under Designated Online Shop of MUJI (Hong Kong) Company Limited (“MUJI Hong Kong”) at HKTVmall (“this shop”) are non-exchangeable and non-refundable. •Colour shown may be slightly different from actual products. •Product photos shown here are for reference only. Size and volume etc. are approximate only. •Products listed on this site may have been out of stock but the webpage of this shop may not be updated promptly. •MUJI gift coupon, MUJI Card promotion offer, MUJI passport Miles and MUJI points are not applicable to the order made at HKTVmall. Spending with MUJI Card in this shop is not entitled to MUJI Dollars. •Due to certain limitations, price, promotion offers and other marketing campaigns on MUJI Hong Kong Designated Online Shop may vary from the retail stores of MUJI Hong Kong •In case of issues about order, payment as well as the service / offer provided by HKTVmall, please contact HKTVmall for enquiry. •All intellectual property rights in any contents shown in this shop, including but not limited to any trademarks, brand names, trade names, photos, design, text, graphics and other material here are owned, controlled or licensed by or to MUJI Hong Kong. Any authorized use without our prior written permission is strictly prohibited. •In case of any dispute, the decision of HKTV Mall and MUJI (Hong Kong) Company Limited Hong Kong shall be final. •For the full version of the Terms and Conditions, please visit: https://www.muji.com.hk/HKTVmall/hktvmall_tnc_en.html
Delivery / Return
HKTVmall Delivery •Please refer to HKTVmall's Terms & Conditions.
MUJI (Hong Kong) Company Limited Delivery •Free delivery to one address will be offered for any net purchase amount of $2,200 or above, or a delivery charge (“Delivery Charge”) of $250 will be payable for each delivery. Each delivery means delivery to a single address only. *Delivery Charge may vary subject to different promotions. Details please refer to the promotional materials. •Delivery Service is provided from 11:00 to 18:00, Monday to Sunday except Chinese New Year Holiday. •Delivery Service is only provided to a residential or business address within Hong Kong Island, Kowloon and the New Territories (including Ma Wan, Tung Chung and Discovery Bay) but excluding outlying islands and restricted areas. We may not provide Delivery Service for the delivery address where has no paved passage between the loading point and the delivery address for access by trolley and delivery of items, as well as any premises not accessible by staircase. If the delivery address cannot be accessed by elevator and a labour charge of $50 per floor (maximum of 7 floors) shall be imposed. In case of any other extra charges are incurred upon delivery, customer shall pay directly to the delivery team. •Labour charge, parking fee, bridge and tunnel toll (Discovery Bay : $120) or any additional charges stated here (“Additional Charges”) are not included in Delivery Charge and shall be charged to customer according to our prevailing tariff. In case of any other extra charges are incurred upon delivery, customer shall pay directly to the delivery team. •In normal cases, the delivery should be made within 14 to 17 days upon the date of purchase but any date and time quoted by us is estimated only. Final confirmation is subject to the schedule of MUJI Hong Kong Customer Relations Department. •Customer shall arrange the receipt of purchased item within 30 days upon the date of purchase; or any custom-made or pre-ordered item within 30 days upon the expected arrival date shown on the deposit receipt (“Collection Deadline”). If customer cannot arrange the receipt of item on or before the Collection Deadline, the company will charge a storage fee of HK$250 or 5% of the total net price of the stored item(s) specified in the delivery note for a week or part thereof ,(whichever is lower; with 2 weeks as the maximum storage period) counting from the day immediately after the Collection Deadline, will be imposed. Customers shall pay the storage fee and additional charge due to rescheduling at the store of purchase at least 1 day before the delivery. If the customer fails to arrange item collection or the company is unable to reach the customer to make related arrangements within the said maximum storage period, the company will, without prior notice, cancel the order and refund to the customer the total net price of the cancelled item(s) after deducting the relevant storage fee and the item(s) will be handled at the sole discretion of MUJI (Hong Kong) Company Limited without liability. •Customer may change the delivery date ONCE for free. Such request shall be made to MUJI Hong Kong Customer Relations Department at least 4 days in advance. Any further change to the delivery date or short notice of change request will be subject to an administration charge $100. •Upon receipt of the item, customer or the recipient shall inspect and confirm the contents and conditions of the item and sign on the delivery note to acknowledge receipt. The title and risk of loss or damage to item shall pass to customer at that time. Customer shall report any damage, defect or discrepancy to HKTVmall Customer Service Department for follow-up within 7 days upon receipt. •Any gift or redemption item issued with the original purchase shall be returned together with the item for exchange in an unused and undamaged condition and its original packaging. If the gift or redemption item cannot be returned, MUJI (Hong Kong) Company Limited HK reserves the right to request the Customer to pay for the gift or redemption item according to the price indicated. •The personal data collected here is only for the purpose of providing delivery service. •In case of any dispute, the decision of HKTV Mall and MUJI (Hong Kong) Company Limited Hong Kong shall be final. •For the full version of the Terms and Conditions, please visit: https://www.muji.com.hk/HKTVmall/hktvmall_tnc_en.html
Founded in 1980, MUJI develops products from users’ perspectives through meticulous observation of daily life based on three core principles – material selection, process streamlining, and packaging simplification, bringing a wide range of daily goods that are truly fundamental to everyday living without unnecessary aesthetic and functional complexity at reasonable price for a convenient and comfortable life. The foundation of our ideology remains the same, which is to contribute ourselves to the basis and universality of daily life.
Stay at home and experience hassle-free online shopping for more than 100 selected household and food items in our online store.
