The orders in our shop cannot picked with other HKTVMall shops together. After customer placed orders, we will provide free delivery service for local business area / residential area / S.F. Stores / EF locker, additional shipping charge will be paid by custumers for countryside delivery.
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T & C
Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situation where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 3 days. Item(s) purchased in our store may be returned and/or exchanged either by pickup or directly in our vertical store. Please call our hotline before you come to our store. Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples
Delivery / Return
The 'Merchant Delivery' goods delivered by this store can enjoy free delivery. Some remote areas will be required additional delivery fee, merchant will contact with customers directly for any additional fee. Customers can see the remote areas as SF express reference.
• Actual delivery time depends on the products ordered and the shipping time of the particular merchants, normally the products will be delivered within 7 days after purchase order placed.
• Our dispatch time is from Monday to Friday, excluding Public Holiday and Non-Business Days