Play Hard Hong Kong

• Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.

• Color shown may be slightly different than actual products due to computer monitors settings.

• In situation where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.

• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 3 days. Item(s) purchased in our store may be returned and/or exchanged either by pickup or directly in our vertical store. Please email to hk.service@aeonpeak.com.tw before you come to our store. Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note

We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.

Our products will not be delivered by HKTV mall, will need more time to dispatch. You will be contacted after placing the order about the delivery details.
• Actual delivery time depends on the products ordered and the shipping time of the particular merchants.
• Our dispatch time is from Monday to Friday , excluding Public Holiday and Non-Business Days