• Our products will be delivered by HKTVmall, please refer to Shipping Information for more details.
• Actual delivery time depends on the products ordered and the shipping time of the particular merchants.
• Shipping time of this store: Monday to Friday, excluding Public Holiday.
• All products are returnable. Please refer to below store return policies.
• In the event of dispute, HKTVmall's decision shall be final and conclusive.
Store Return Policy：
1. Only new product with proper undamaged package and hangtags can be replaced within 7 days of purchase.
2. Please include the following: the original packaging, HKTVmall packaging box, tags, certificates, manufacture warranty card, instructions, gifts and all other accessories etc.
3. Also make sure the package is undamaged, tags are intact and attached to the item, and if any of these are damaged they are deemed non-returnable.
4. Each order only allows return once.
5. Non-returnable items
We're sorry, but we DO NOT ACCEPT returns of certain products, including:
A. Any product that is returned more than 7 days counted from the date of product receipt.
B. Any product that has been opened or used (taken out of its original wrap or box, and without hangtag).
C. Any product that is not in its original condition, is damaged, or is missing parts.
D. Any electronic products, eyeglasses, ski goggles, climbing gear.
E. Any food and drink.
F. Any discount, clearance or outlet clearance product.
G. Any free gift product and special redemption gifts.
H. Any product that is purchased at PROTREK retail stores.
I. Any underwear and socks (due to hygiene reason).
J. Any special ordered product which is not in our normal supply.
6. We reserve all rights of final decision upon return policy.
7. The contents of the return policy are subject to change without prior notice.