Store return policy
The 'Merchant Delivery' goods delivered by this store cannot be combined with goods delivered by other merchants to calculate delivery fee. All 'Merchant Delivery' goods at this store can enjoy free delivery service.
1. Delivery service is only applicable within Hong Kong Island, Kowloon, New Territories which can be accessed by motor vehicles on paved roads.
2. We currently do not deliver to the following locations：
i. Outlying Islands, except Ma Wan, Discovery Bay & Tung Chung; the delivery service only available on every Tuesday, Thursday & Saturday (Except public holidays). The delivery time slot for Ma Wan and Discovery Bay are 12:00-16:00, while Tung Chung is 16:00-23:00. Return pick-up services are not provided in above areas;
ii. Hong Kong International Airport
iii. Any restricted areas and areas where trucks are prohibited;
iv. Logistic warehouse, transshipment warehouse, warehouse that require to queue for pick up or deliver and warehouse that require to pay for entrance fee or registration fee.
3. Suitcase Club Limited will contact you within 2 to 3 business days and arrange delivery to your designated address within 5 business days.
4. Delivery will be made up to maximum 8 floors that are not directly connected by elevators. An additional fee of HK$40 per 2 to 4 floors or HK$80 per 5 to 8 floors will be charged. Ground and first floor delivery are free of charge.
5. Customer must provide valid mailing address and contact number for delivery purposes. Should delivery be unsuccessful as a result of inaccurate delivery address or customer has failed to show up to receive the delivery, Suitcase Club Limited will charge an additional $100 re-delivery cost to the customer per product.
6. If a product is returned/ exchanged due to other reasons except product quality, customer must bring back the product or ship the product at own cost to Suitcase.hk warehouse. We refuse to accept any freight collect shipment.
7. To return/exchange a product, you must send the request to email@example.com, within 7 days from date of receipt of goods by you. Once request has been granted, the product must be returned to us in its original and un-used condition (including authentic labels, use instructions, warranty cards and other hang tags) in order to obtain a refund/exchange.
8. Only one-time return/exchange is allowed per order.
9. In the event of discrepancy or inconsistency between the English and Chinese versions of these terms and conditions, the English version shall prevail.