TakeToys

10 Days Return and Exchange Warranty

10 days return and exchange warranty is applied only to products in their original unopened packaging with all labels and tags attached (except for defective products) within 10 days from the date of product purchase for free.

Only one return or exchange is allowed and the customer is responsible for all return delivery costs.

Please fill in the Contact Us form with your comments about the issue.

IMPORTANT: Due to hygienic and healthcare reasons the following products cannot be returned or exchanged:

1. All products wearing over the genital area (lingerie, strap-ons etc)

2. Hosiery

3. Personal care products

4. Male and female adult toys contacting genital area unless they are in the intact and completely sealed package

Defective Product Warranty

Products are considered as defective if a manufacturing defect occurred within warranty period (please check warranty periods for different brands at the bottom of this page). Note that products damaged as a result of misuse or man-made damage, wear and tear are not considered to be defective.

We are responsible for all return delivery costs of defective products.

Please fill in the Contact Us form with your comments about the issue.

Defective Products Warranty Periods:

12 months starting from the product purchase date for the following brands: Lelo, We-Vibe, Fun Factory, PicoBong, Swan, Mae B, Nomi Tang, Njoy, Feelztoys, Manzzztoys, Monkey Spanker, Leaf, Lux, Palmpower, Sqweel, Nexus.

NOTE: In case of discrepancies between the English and Chinese versions, the English version shall apply and prevail.

The 'Merchant Delivery' goods delivered by this store cannot be combined with goods delivered by other merchants to calculate delivery fee. Spend $250 on 'Merchant Delivery' goods at this store to enjoy free delivery, otherwise the delivery fee is $30.

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Some remote areas require additional delivery fee, please contact merchant directly for details.
Below are remote areas for your reference:

Tuen Mun Town Centre, Siu Chi, Siu Tsui, On Ting, Yau Oi South, Yau Oi North, Tsui Hing, Shan King, King Lung, Hing Chak, San Hui, Sam Shing, Hanford, Fu Sun, Yuet Wu, Siu Hei, Wu King, Butterfly, Lok Tsui, Lung Mun, San King, Leung King, Tin King, Po Tin, Kin Sang, Siu Hong, Prime View, Fu Tai, Tuen Mun Rural, Fung Nin, Shui Pin, Nam Ping, Pek Long, Yuen Long Centre, Yuen Lung, Fung Cheung, Shap Pat Heung East, Shap Pat Heung Central, Shap Pat Heung West, Ping Shan South, Ping Shan Central, Ping Shan North, Ha Tsuen, Tin Shing, Shui Oi, Shui Wa, Chung Wah, Yuet Yan, Fu Yan, Yat Chak, Tin Heng, Wang Yat, Ching King, Kingswood North, Tsz Yau, Yiu Yau, Tin Yiu, Kingswood South, Chung Pak, Fairview Park, San Tin, Kam Tin, Pat Heung North, Pat Heung South, Luen Wo Hui, Fan Ling Town, Cheung Wah, Wah Do, Wah Ming, Yan Shing, Shing Fuk, Fanling South, Ching Ho, Yu Tai, Sheung Shui Rural, Choi Yuen Shek Wu Hui, Tin Ping West, Fung Tsui, Sha Ta, Tin Ping East, Queen's Hill, Tai Po Hui, Tai Po Central, Chung Ting, Tai Yuen, Fu Heng, Yee Fu, Fu Ming Sun, Kwong Fuk & Plover Cove, Wang Fuk, Tai Po Kau, Wan Tau Tong, San Fu, Lam Tsuen Valley, Po Nga, Tai Wo, Old Market & Serenity, Hong Lok Yuen, Shuen Wan, Sai Kung North, Sai Kung Central, Pak Sha Wan, Sai Kung Islands, Hang Hau East, Hang Hau West, Po Yee, Wai King, Do Shin, Kin Ming, Choi Kin, O Tong, Fu Kwan, Kwan Po, Nam On, Hong King, Tsui Lam, Po Lam, Yan Ying, Wan Hang, King Lam, Hau Tak, Fu Nam and other.

Delivery products by SF express