The “Merchant Delivery” goods delivered by this store cannot be combined with goods delivered by other merchants to calculate delivery fee. All “Merchant Delivery” goods from this store are entitled to free delivery service. Some remote areas require additional delivery fee, please contact merchant directly for details.
Below are remote areas for your reference:
Lantau, Yat Tung Estate North, Yat Tung Estate South, Tung Chung North, Tung Chung South, Discovery Bay, Peng Chau & Hei Ling Chau,. Lamma & Po Toi, Cheung Chau South, Cheung Chau North
Shipping and refund Policy
WE ONLY ship within Hong Kong.
WE ARE UNABLE to offer free home delivery service to Tung Chung, Ma Wan, Discovery Bay Outlying Islands (Lantau Island, Lamma Island, Cheung Chau & Peng Chau), Kwai Chung Container Terminal and restricted areas; However, we strive to offer you alternative delivery and pickup methods. Please contact us for more details.
Shipping and delivery generally take 7 to 10 working days.
Our staff members will call you 1 or 2 days before delivery to make arrangement.
For buildings without a lift, there will be a $50 surcharge per floor.
We offer assembly service at $250 per order.
If the product is unused and found to be defective, exchange can be made within 7 days from the date of delivery
Please keep and show your proof of purchase (i.e. invoice, credit card records, etc.)
Products which have been used, stained or washed cannot be refunded
For products that have been purchased for more than 7 days, refunds will not be offered. Only maintenance and repair services will be available
All decisions by Zenox shall be final