1. All orders once successfully made cannot be cancelled, refunded nor exchanged.

2. The images of the products are for reference only.

3. The total value of promotion sets included the sample size products. Samples in the promotional sets and gifts are not for sales. In case the sample/ gift selected is out of stock, philosophy reserves the right to offer an alternative sample/ gift as replacement.

4. Below situations are not acceptable in our refund policy:

- Opened/used products

-. Without original and unopened packaging

-. Products with “non-returnable” remark

-. Free Gifts/ Accessories / Samples

-. Without the corresponding original order confirmation, delivery note.

We will check before return/exchange, the original delivery charge and cost of

return are borne by customers. Customers must return with all free gifts/ accessories / samples.

5. The terms of service of our shop follows of HKTVmall, for details please refer to the disclaimer policy.

6. All matters of dispute are subject to the final decision of philosophy.