THE ONE HK

- We will protect your personal data in accordance with the Personal Data (Privacy) Regulations and comply with HKTVmall's Privacy Policy.

- In case of any dispute, the merchant will reserve the final decision without further notice.

- The color of the product may vary slightly depending on the settings on the computer screen. All items are subject to the actual product.

- Due to actual conditions, HKTVmall has different opportunities from the store sales price, promotions, conditions and restrictions. All terms apply only to HKTVmall.

Delivery/Returns :

- There is no refund or return. 

- Product(s) will be dispatched via courier company and we will inform the customer about the shipping date       

  and the tracking number.   

- Delivery time will be based on the selected product(s) and the actual delivery status of the courier company.   

 (** It is recommended that customer contact with the courier company directly to ensure a smooth sign-off/delivery)   

- In case any quality problem, product(s) can be replaced within 7days from the date of receipt.   

  (** Only accept to replace for same color and same model of products, and must be with full packaging and   

 full set of accessories. Otherwise, the products will not be replaced).   

- The product(s) cannot be replaced in the following situations :   

 1) defects, damage and defacement caused by the customer (including man-made damage or improper  

     use/handling);   

 2) replacement request 7 days after receiving the goods;  

 3) If the export carton(s) is damaged but the product(s) itself and packaging are in good condition; and   

 4) If the product(s) not damaged due to surface scratches, the company may request to take back the 

     defective product for inspection before replacement arrangement

- In case of any dispute, HKTVmall and The ONE Smart Piano HK reserve the right to make the final decision.