1. We are committed to protecting customers' personal data in accordance with the Personal Data (Privacy) Ordinance of Hong Kong and the privacy policy of HKTVmall.
2. All product images and information displayed in our store are for reference only. Actual product colours, sizes, packaging and appearance may vary slightly due to photography, computer or mobile device display settings. The actual product shall prevail.
3. Product packaging, labels, descriptions or designs may be updated by manufacturers from time to time. Where there is no material change to the product's main specifications or contents, old and new packaging may be delivered at random without prior notice.
4. Product prices, promotions, gifts, promotional offers, terms and restrictions on HKTVmall may differ from those offered through other sales channels. All promotions and terms displayed in this store are applicable to the Pet Detective HKTVmall store only.
5. Customers are advised to check the product name, specifications, size, flavour and other relevant product information carefully before placing an order. Requests for return or exchange due to personal preference or a pet's preference will be handled in accordance with HKTVmall's applicable return and exchange policies.
6. All returns and exchanges are subject to HKTVmall's prevailing return and exchange policies and applicable terms and conditions.
7. We reserve the right to amend these terms and conditions from time to time due to operational requirements without prior notice.
8. In the event of any dispute, Pet Detective and HKTVmall reserve the right of final decision.
