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Our store will protect your personal information in accordance with the Personal Data (Privacy) Ordinance and HKTVmall privacy policy. In case of any dispute, the merchant retains the right of final decision without prior notice.

1.Ceramic products may have minor pinholes, tiny black‑white spots or slight imperfections due to high‑temperature firing. These do not affect normal use. Please consider carefully if you are a perfectionist.
2.Photos are real‑shot. Slight color difference may exist caused by light, angle and display screen.
3.Size data is for reference only. Manual measurement allows minor deviation, please refer to actual goods.
4.Ceramics are fragile. Please handle with care. Do not expose to sudden hot‑cold temperature change to avoid cracking. 5.Do not use steel wool or hard objects for cleaning to protect the surface.
6.Please inspect goods upon receipt. Report transportation damage within 48 hours for after‑sales support.

Orders will be processed and dispatched within 3‑5 working days. Goods are shipped from Mainland China. Cross‑border delivery requires additional transit time. Unconditional return is not available. For damaged goods caused by transportation, please contact customer service within 48 hours upon receipt with supporting evidence.