Delivery
• The 'Merchant Delivery' goods delivered by this store cannot be combined with goods delivered by other merchants to calculate delivery fee.
• Additional delivery fee HK$200 per product for delivery to Tung Chung, Ma Wan, Park Island; additional delivery fee HK$400 per product for delivery to Discovery Bay and Lantau Island.
• Delivery service does not cover outlying islands, restricted districts and overseas.
• If staircase is involved in delivery process, there will be extra handling cost incurred and customers will pay such extra fee to the delivery person directly.
• If there are stairs involved in the delivery, there will be extra handling cost incurred : small appliances: $30-50/10 steps, large appliances: $80-115/10 steps.
• If the delivery address is too far from the car drop-off point and extra manual lifting is incurred, there will be extra handling cost incurred : first 50m free, $55/50m after first 50m.
• Some remote areas require additional delivery fee, please contact merchant directly for details.
Below are remote areas for your reference:
Tuen Mun Town Centre, Siu Chi, Siu Tsui, On Ting, Yau Oi South, Yau Oi North, Tsui Hing, Shan King, King Lung, Hing Chak, San Hui, Sam Shing, Hanford, Fu Sun, Yuet Wu, Siu Hei, Wu King, Butterfly, Lok Tsui, Lung Mun, San King, Leung King, Tin King, Po Tin, Kin Sang, Siu Hong, Prime View, Fu Tai, Tuen Mun Rural, Fung Nin, Shui Pin, Nam Ping, Pek Long, Yuen Long Centre, Yuen Lung, Fung Cheung, Shap Pat Heung East, Shap Pat Heung Central, Shap Pat Heung West, Ping Shan South, Ping Shan Central, Ping Shan North, Ha Tsuen, Tin Shing, Shui Oi, Shui Wa, Chung Wah, Yuet Yan, Fu Yan, Yat Chak, Tin Heng, Wang Yat, Ching King, Kingswood North, Tsz Yau, Yiu Yau, Tin Yiu, Kingswood South, Chung Pak, Fairview Park, San Tin, Kam Tin, Pat Heung North, Pat Heung South, Luen Wo Hui, Fan Ling Town, Cheung Wah, Wah Do, Wah Ming, Yan Shing, Shing Fuk, Fanling South, Ching Ho, Yu Tai, Sheung Shui Rural, Choi Yuen Shek Wu Hui, Tin Ping West, Fung Tsui, Sha Ta, Tin Ping East, Queen's Hill, Tai Po Hui, Tai Po Central, Chung Ting, Tai Yuen, Fu Heng, Yee Fu, Fu Ming Sun, Kwong Fuk & Plover Cove, Wang Fuk, Tai Po Kau, Wan Tau Tong, San Fu, Lam Tsuen Valley, Po Nga, Tai Wo, Old Market & Serenity, Hong Lok Yuen, Shuen Wan, Sai Kung North, Sai Kung Central, Pak Sha Wan, Sai Kung Islands, Hang Hau East, Hang Hau West, Po Yee, Wai King, Do Shin, Kin Ming, Choi Kin, O Tong, Fu Kwan, Kwan Po, Nam On, Hong King, Tsui Lam, Po Lam, Yan Ying, Wan Hang, King Lam, Hau Tak, Fu Nam, Tak Ming, Sheung Tak, Kwong Ming, Wan Po North, Wan Po South, Lantau, Yat Tung Estate North, Yat Tung Estate South, Tung Chung North, Tung Chung South, Ma Wan, Discovery Bay
Return
• Product return, exchange and installation service is only applicable to specific products.
• If the ordered product is out of stock, customers may use the deposit to purchase another product, or request for a refund of the deposit.
• If customers pay with consumption voucher and the ordered product is out of stock, the customer can choose to refund the paid amount to the designated platform. This is only applicable for AlipayHK, Tap&Go, and WeChat Pay HK. Due to technical difficulties, refund will not be available for Octopus payment platform. Customers can choose to exchange for other goods if they needs to return the goods.
• Under normal circumstances, customers are not allowed to exchange for another product or have the deposit refunded.
• Customers must book for delivery and installation service of the ordered product within 30 days from the date of placing the order. If the delivery service is not booked within 30 days, the deposit paid would be forfeited and could not be used for exchange for other product.
• If the size of the product does not meet with the customers' requirement, the customers may request for a change in the product model or product brand at same price, but a handling fee of 30% or above of the purchase price would be charged. No refund would be made. Our company reserves the right not to change the product for the customers.
• Packaging, accessories, user guide and blank warranty card should be returned together with the product in good condition for exchange or refund.
• The product to be returned should not be damaged, stretched, defaced or contains any trace of water damage.
• No exchange would be made for product which has been registered on-line for warranty service or has undergone any repair.
• All gift items must be returned together with the returned product, otherwise the retail value of the gift item would be deducted from the refund.
• At the time of product exchange, customers must present the original receipt and/or invoice to our company for cancellation.
• Products are non-refundable and non-exchangeable once sold and delivered to the assigned address with *customer's signature.
*Customer here refers to anybody who signs at the delivered address, includes but not limited to customer, family members, housemaid, renovation representatives and distributors.
