Buoninfante

Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products. Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.

Shipping instructions:
1. Delivery time
a. After the customer places the order, the company will contact the customer by phone/WhatsApp or text message within 2 working days (Saturdays, Sundays and public holidays are not counted as working days). The order will be considered official only after the customer confirms that it is correct. Confirm and then produce the goods.
b. Products will be delivered within 7 to 14 working days after our company successfully calls to confirm the order or confirms the order via text message (Saturdays, Sundays and public holidays are not counted as working days); if an order is required, the delivery period is about 3 months. Wait, it depends on the size and supply.

2. Delivery day arrangement
a. Every Monday, Wednesday and Saturday (except public holidays)
b. Delivery to Discovery Bay/Tung Chung/Ma Wan is only available on Wednesdays (excluding public holidays). If delivery is on non-Wednesdays and designated dates (weekdays and Saturdays), additional charges will apply. (Separate quotations are required for Sundays and public holidays)
i. Discovery Bay HKD 440 (cash will be collected when the driver delivers the goods)
ii. Tung Chung/Ma Wan HKD 280 (cash will be collected when the driver delivers the goods)
3. Additional charges (charged in cash when the driver delivers the goods)
a. Stair fee
i. Staircase mattress (1st to 10th floor) HKD 55/floor
ii. Staircase mattress (above 11th floor) HKD 110/floor
iii. Staircase fee bed frame (1-2 sets) HKD 160/floor
iv. Staircase bed frame (3-5 packs) HKD 220/floor

b. There is an additional fee for walking to the drop-off point
i. 50m - 100m from the unloading point HKD 180/mattress
ii. 100m - 300m from the unloading point HKD 440/mattress
iii. More than 300m (additional quotation required)

c. Crane (up to the second floor) HKD 1,400 / 3 hours
d. Crane overtime HKD 350/hour
e. Special treatment
i. (window with pulleys) under 5” HKD 800 / mattress
ii. (windows with pulleys) over 5” HKD 1,050/mattress
iii. On-site inspection HKD 200/location
iv. Disposal of old mattresses HKD 280/mattress