Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• To provide the best assurance to consumers, our store offers a "Product Return and Exchange Guarantee". Within 7 days of receiving the goods, if you discover any issues with the product and require a return or exchange, please contact our customer service center directly via WhatsApp at +852 9040 3259 to handle defective items, missing items, or other related matters. Each order receipt is limited to one exchange only, and no refunds are available.
For exchanges, customers are responsible for the return shipping fee, or you may bring the item directly to our company for replacement.
Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
6. No returns accepted for reasons based on personal preference or similar subjective reasons.
7. The company reserves the right to handle any unreasonable return/exchange requests and retains the final decision.
We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.
