Delivery service (Monday to Friday only, Hong Kong area)
Shipping and delivery method
Except for the activities specified on the website, the shipping fee is handled as follows:
． Online shopping net price over HK$400 can enjoy free delivery, if it is less than $280, a delivery fee of HK$80 will be charged (only for a single delivery location), including residential addresses, business addresses, SF self-pickup points, and SF lockers.
． Regarding the transportation of some products, because SF Express may not be able to provide the service of delivering cages of this size, we will use other courier companies for delivery. We will still notify customers after receiving the latest logistics news. In case of any dispute, we reserve the right to the final decision.
Delivery Area
． Do not use a PO Box as a shipping address.
． Each order can only be sent to one address. If you want to deliver the goods to different addresses, please place separate orders for different addresses.
． We will not provide delivery services to outlying islands (except the airport, Ma Wan, Discovery Bay, and Tung Chung) and any restricted areas and areas where trucks are prohibited from entering.
Note: Additional service charges will apply in remote areas.
Delivery time and arrangement
． Order processing time: within 2-4 days after placing the order, the cut-off time is 4:00 pm from Monday to Friday.
． Delivery time: Express delivery (5-7 working days, excluding Saturdays, Sundays, and public holidays)
． Orders that choose the general delivery service will be processed and delivered within 5-7 working days (excluding Saturdays, Sundays, and public holidays) after the payment is successful and confirmed. The actual time depends on the stock.
． If the customer fills in the wrong delivery/contact information, the delivery time will be affected/delayed.
． Due to the epidemic situation, the delivery time may be delayed.
Item Tracking / Change of Address
． After the goods are shipped, we will provide the tracking number of the goods to the customer. If you need to change the address, please get in touch with the courier to make another arrangement. The delivery time may be delayed, and the additional costs incurred must be paid by the customer.
． If the customer fails to receive the package due to personal reasons, please contact the express company for arrangements. If the shipment fails to deliver repeatedly, your order may be canceled, and we will not issue a refund without further notice.
． After placing an order, if there is any change in the delivery address or the selected delivery time, please contact the customer service department immediately for arrangement.
． The courier company's home delivery service does not include moving the goods to the residence. Therefore, if the customer causes damage to the items in the house during the moving period, we will not be responsible and compensate for any loss or damage.
Special Arrangements Affected by Inclement Weather
． When the gale signal is hoisted, the red or black rainstorm warning is in effect, or the express company judges that it is not safe to deliver the weather, the delivery service will be postponed, and we will contact you to change the delivery date.
． In case of any dispute, FastBuy reserves the right to the final decision.
