
JUMPY MAMA
4.0
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Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products. Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.
Our products will be delivered by HKTVmall, please refer to Shipping Information for more details.
• Actual delivery time depends on the products ordered and the shipping time of the particular merchant.
• Shipping time of this store: Monday to Saturday, excluding Public Holiday, 9am.
• The merchant reserves the right to amend the stated terms herein without prior notice. In
case of any dispute, the decision of the merchant and HKTVmall shall be final.
Jumpy Mama started as an Instagram page, where we — Michael and Kelly — shared the daily lives of our beloved rabbits, Lion and Panda.
When we found out Lion had heart failure and might not have long to live, we began documenting more and more—so we’d never forget, and so we could truly cherish every moment. Lion is still going strong today, but Panda has already crossed the rainbow bridge.
To keep Lion company, we later adopted another bunny—Sheepy—who brought fresh joy and softness to our little family.
From that journey, Jumpy Mama grew into something more. We created this brand to bring trusted, high-quality pet products from Germany to other pet lovers—starting in Hong Kong, and eventually expanding to other parts of Asia.
Everything we offer is tested and used by our own bunnies.If it’s not good enough for them, it’s not good enough for yours.
And we’re just getting started. Our long-term goal is to develop our own bunny-focused products, making life better and easier for both rabbits and their humans.
Our pets may only spend about 10 years with us—but to them, we are their whole life. That’s why we do what we do.
