K·KOU

● We protect your personal data in accordance with the Personal Data (Privacy) Ordinance and HKTVmall’s Privacy Policy.

● In case of any dispute, the merchant reserves the right of final decision without prior notice.

● Product colours may vary due to screen settings. Actual product shall prevail.

● Prices, promotions, terms and conditions on HKTVmall may differ from physical stores. Offers apply only to HKTVmall purchases.

● All products are non-refundable, non-exchangeable and non-returnable after purchase.

● All products include a 1-year free warranty from the purchase date.

● During the warranty period, free repair service covers product quality defects under normal use. Contact service.hk@ki-kou.com and follow the warranty instructions to send the product to the designated address.

● For repairs, please fill out the repair registration form: 【K·KOU Repair Service Registration Form】

● Repairs will be completed within 15 working days after receiving the product. The repaired product will be returned to the customer or available for self-pickup.

● Shipping costs for warranty service, including return delivery and repaired product delivery, shall be borne by the customer. Customers may choose cash-on-delivery or self-pickup.

● Free warranty does not cover:

• Damage caused by improper use, installation, maintenance, or failure to follow the user manual.

• Damage caused by accidents, drops, improper storage, natural disasters, or force majeure.

• Damage caused by unauthorized disassembly, repair, or modification.

• Damage caused by improper packaging or handling during shipping.

● Products beyond the warranty period or damage not caused by product quality issues. The merchant reserves the right of final interpretation and modification of these after-sales service terms.

All products in our store are delivered by HKTVmall. Please refer to the Delivery Service for details.

• The actual delivery time will be calculated based on the products selected in your order and the merchant’s dispatch schedule.

• Our store provides an 8-hour delivery service.

• All products sold are non-refundable, non-exchangeable and cannot be returned after purchase.

• The merchant reserves the right to amend these terms at any time without prior notice. In case of any dispute, the merchant and HKTVmall reserve the right of final decision.