KOMODO Official Steam Hardware Store

Order confirmation:

Order confirmations are processed Monday to Friday (excluding public holidays) in the morning. Please wait patiently for the order confirmation notification after placing your order.

Regarding Returns:

Although the "Shipping/Returns" section on this page states "This product is non-returnable," you may submit a return request through the KOMODO STATION website.

Customers who purchase from this store are entitled to return products within 14 days from the date of delivery.

Returns are only accepted if the product, including its outer box, is in brand new and unopened condition at the time of delivery.

Return Procedure:

1. Within 14 days from the date you receive the product, please submit a return request through the official enquiry page (https://komodostation.com/contact-us/) with the following required information to complete the acceptance process:

・Order number

・Product name / model name

・Name

・Address

・Phone number

2. Please send the product back to the address designated by our company within 14 days from the date you receive our return instructions via reply email.

※ Products sent back before receiving our return instructions will not be accepted.

3. Upon receiving the returned product, we will conduct an inspection. Once confirmed to be in brand new and unopened condition, a refund will be issued within 14 days.

※ If the returned product is found to have been opened, the return service will not apply under any circumstances.

Regarding Warranty:

If the product exhibits an initial defect or a suspected fault covered under the manufacturer's warranty, please follow the instructions on the Steam Support page (https://help.steampowered.com/en/wizard/HelpWithSteamHardware) to contact customer service. HKTVMall will not be able to handle any claims related to defects or warranty.

Official after-sales enquiry method:

Official enquiry page (https://komodostation.com/contact-us)