Ms Chu Soap & Beaut

Our store will protect your personal Information in accordance with the relevant provisions of the

Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.

• In case of any dispute, the merchant will retain the right of final decision without prior notice.

• Color shown may be slightly different than actual products due to computer monitors settings.

• In situation where there are limitations, price, promotion offers and other marketing campaigns

on the HKTVmall may vary from retail stores, the terms and offers are only applicable to

HKTVmall.

• Our refund policy gives customers a better shopping experience. From the day you receive your

item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or

exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products. Below situations are not acceptable in

our refund policy:

1. Opened/used products

2. Without original and unopened packaging

3. Products with “non-returnable” remark

4. Free Gifts/ Accessories / Samples

5. Without the corresponding original order confirmation, delivery note

We will check before return/exchange, the original delivery charge and cost of return are borne by

customers. Customers must return with all free gifts/ accessories / samples.

The “Merchant Delivery” goods delivered by this store cannot be combined with goods delivered by other merchants to calculate delivery fee. Spent $XXX on 'Merchant Delivery' products at this store to enjoy free delivery service, otherwise extra $XX delivery fee will be charged and added to your order at checkout page. The free delivery service is including Commercial Area, Residential Area and Remote Area in Hong Kong.