Our store will protect your personal information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and the HKTVmall Privacy Policy.
• In case of any disputes, the merchant reserves the right to make the final decision without prior notice.
• Colors displayed may vary slightly from actual product due to computer monitor settings.
• Subject to limitations, prices, promotional offers and other marketing activities on HKTVmall may vary from retail store to retail store and terms and offers apply to HKTVmall only.
• Our refund policy provides customers with a better shopping experience. Our returns policy is valid for 7 days from the date you receive the item. Items purchased in our store may be returned and/or exchanged. Please visit your order history to view related orders and press the "Returns & Refunds" button to report a damaged product. Our refund policy does not accept the following situations:
1. Opened/used products
2. Without original packaging and unopened
3. Products with a "non-returnable" note
4. Free gifts/accessories/samples
5. No corresponding original order confirmation or delivery note
We will inspect the product before returning/exchanging it, and the original shipping and return costs will be borne by the customer. Customers must return with all free gifts/accessories/samples.