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PROLUX TECHNOLOGY LIMITED
3.5
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1. Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
2. We offer free delivery service to Hong Kong and Macao region and accept return under certain circumstances. For details, please refer to our store's Delivery Information.
3. Color shown may be slightly different than actual products due to computer monitors settings.
4. In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
5. In case of any dispute, the merchant will retain the right of final decision without prior notice.
Delivery
We offer free delivery service to Hong Kong and Macao region. Our goal is to ship the product to you to the delivery location you requested in your order within 7 business days (or as specified in the product remarks) of the order confirmed. If it is expected that we would be unable to deliver on the estimated shipping date , we will try to notify you. However, to the extent permitted by law, we are not responsible for any loss, liability, cost, damage, charge or expense to you as a result of any delay in shipping.
Return
Please purchase carefully. Returns and refund will not normally be accepted. Under the following exceptional circumstances, the customer can replace the ordered goods of the same item number once (excluding products with “non-returnable” remark)
i) Wrong delivery of goods or
ii) The size is inappropriate or
iii) There are obvious quality problems when the product is taken out from the courier delivery.
The relevant products must not be used before and put in the original intact packaging before the return can be accepted. For replacement, please, within 7 days of the delivery, visit Order History to view related order, then press "Return & refund" button to report the damaged products. Late request for return will not be accepted. Thank you for your kind attention.
Prolux Technology Limited focuses on the health and well-being of the public's feet.
We are committed to the development of 3D printing insole technology. The team has many years of experience in producing orthopedic insoles for major hospitals and clinics in Hong Kong, and can provide assistance to foot health care professionals.
We also select and distribute high-quality and comfortable foot products to meet retail customers' needs for foot health and comfort.