Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Return & Refund Policy (Overseas Shipping)
• Due to overseas shipping, all products purchased from our store are non-returnable and non-refundable once the order has been confirmed and shipped.
• Please carefully review the product information, size details, and order contents before placing your order.
• Returns, exchanges, or refunds will not be accepted under the following circumstances:
• Change of mind after purchase
• Size or color dissatisfaction
• Delivery delays caused by international logistics or customs procedures
• Customs duties, taxes, or clearance issues
• However, in the event of:
• Wrong item shipped by the seller
• Product damaged during delivery
• Please contact us through HKTVmall within 7 days of receiving the item, along with clear photos and order details. We will review the case and provide an appropriate solution at our discretion.
• By placing an order, customers acknowledge and agree to this overseas shipping no-return policy.
