Chinese New Year holiday is coming, new orders starting from January 23, 2020 will be available for delivery after 30 January. We apologize for any inconveniences.
Last Order date before CNY delivery: 22 January 2020
Last Delivery date before CNY: 23 January 2020
Order date after CNY: 29 January 2020
Delivery date after CNY: 30 January 2020
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T & C
• Our store will protect your personal Information in accordance to the relevant provisions of the personal Data Protection Act and in accords to HKTVmall Privacy Policies.
• In case of any dispute the merchant will retain the right of final decision without prior notice.
• Colour shown may be slightly different than actual products.
• In situation where there are limitations price promotion offers and other marketing campaigns on the HKTVmall may varies from retail stores the terms and offers are only applicable to HKTVmall.
Delivery / Return
• Free Hong Kong-wide delivery within 1-4 days, with no additional delivery surcharges.
• Delivery will be arranged with the customer after the order has been placed, deliveries available Monday to Saturday 10am-8pm (no deliveries on Sundays and Public Holidays)
• Mattress removal services available on request (additional fee required)
Mattress Trial Policy:
• 100-night trial period starts on the delivery or pick-up date of the mattress.
• Return requests can be submitted 14 days (two weeks) after the delivery or pick-up date.
• The returned mattress should be in a reasonably good condition, with no damages or stains.
• Returns are only applicable to a customer's first order, and a maximum of one mattress may be returned.
• Returned mattresses are never resold to customers.
Pillow Trial Policy:
• 30-night trial period starts on the delivery or pick-up date of the pillow.
• Return requests can be submitted 7 days (one week) after the delivery or pick-up date.
• The returned pillow should be returned with the original box packaging and in a reasonably good condition, with no damages or stains.
• Returns are only applicable to a customer's first order, and a maximum of two pillows may be returned.
• Returned pillows are never resold to customers.