Samsung - Visual Display & Home Appliances: Special delivery arrangement during the current pandemic situation (apply to Merchant Delivery)
In view of current pandemic situation, we are trying our best efforts to fulfill all orders. However, some orders may expect delays.
In order to protect the safety of our customers and staff, we will put special delivery arrangements in place.
These will be closely monitored as per changing conditions and building management requirements of each delivery address. Dispatched item(s) may be placed at the recipient's doorstep, delivered to the recipient's lobby or management office. The delivery staff will contact the customer in advance to confirm the arrangement.
If the delivery location belongs to a "cluster infection" or within the "restriction area" set by government officials, the delivery may expect delays and only be arranged after the location is considered safe or allowed to enter.
Should you have any enquiry, please feel free to contact our customer service. Sincerely thank customers for their trust and understanding.
• Our store will protect your Personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Colour shown may be slightly different than actual products due to computer monitors settings.
• In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
For purchase of products that are related to The Producer Responsibility Scheme, please refer to the below information:
Regulated electrical equipment under the Product Eco-responsibility Ordinance (Cap. 603) are listed as follows, the Ordinance imposes a recycling levy on the products as follows:
Computer: $15 per item
Television: $165 per item
Monitor: $45 per item
Refrigerator: $165 per item
Washing machine: $125 per item
Air conditioner: $125 per item
Please fill in the Record of Removal Services form within 3 business days of purchase of REE Products after completion of order, overdue requests shall be deemed as forfeiture of such service. Synergy Technologies (Asia) Limited or Good Century Holdings Limited shall arrange free removal of old devices by the designated collector ALBA Integrated Waste Solutions (Hong Kong) Limited. Each product is only needed to fill in once.
Television / Monitor / Refrigerator / Washing machine / Air conditioner:
Removal Service Terms and Conditions
The “Merchant Delivery” goods delivered by this store cannot be combined with goods delivered by other merchants to calculate delivery fee. All “Merchant Delivery” goods from this store are entitled to free delivery service. Some remote areas require additional delivery fee, please contact merchant directly for details.
Below are remote areas for your reference:
Tuen Mun Town Centre, Siu Chi, Siu Tsui, On Ting, Yau Oi South, Yau Oi North, Tsui Hing, Shan King, King Lung, Hing Chak, San Hui, Sam Shing, Hanford, Fu Sun, Yuet Wu, Siu Hei, Wu King, Butterfly, Lok Tsui, Lung Mun, San King, Leung King, Tin King, Po Tin, Kin Sang, Siu Hong, Prime View, Fu Tai, Tuen Mun Rural, Fung Nin, Shui Pin, Nam Ping, Pek Long, Yuen Long Centre, Yuen Lung, Fung Cheung, Shap Pat Heung East, Shap Pat Heung Central, Shap Pat Heung West, Ping Shan South, Ping Shan Central, Ping Shan North, Ha Tsuen, Tin Shing, Shui Oi, Shui Wa, Chung Wah, Yuet Yan, Fu Yan, Yat Chak, Tin Heng, Wang Yat, Ching King, Kingswood North, Tsz Yau, Yiu Yau, Tin Yiu, Kingswood South, Chung Pak, Fairview Park, San Tin, Kam Tin, Pat Heung North, Pat Heung South, Luen Wo Hui, Fan Ling Town, Cheung Wah, Wah Do, Wah Ming, Yan Shing, Shing Fuk, Fanling South, Ching Ho, Yu Tai, Sheung Shui Rural, Choi Yuen Shek Wu Hui, Tin Ping West, Fung Tsui, Sha Ta, Tin Ping East, Queen's Hill, Tai Po Hui, Tai Po Central, Chung Ting, Tai Yuen, Fu Heng, Yee Fu, Fu Ming Sun, Kwong Fuk & Plover Cove, Wang Fuk, Tai Po Kau, Wan Tau Tong, San Fu, Lam Tsuen Valley, Po Nga, Tai Wo, Old Market & Serenity, Hong Lok Yuen, Shuen Wan, Sai Kung North, Sai Kung Central, Pak Sha Wan, Sai Kung Islands, Hang Hau East, Hang Hau West, Po Yee, Wai King, Do Shin, Kin Ming, Choi Kin, O Tong, Fu Kwan, Kwan Po, Nam On, Hong King, Tsui Lam, Po Lam, Yan Ying, Wan Hang, King Lam, Hau Tak, Fu Nam, Tak Ming, Sheung Tak, Kwong Ming, Wan Po North, Wan Po South, Lantau, Yat Tung Estate North, Yat Tung Estate South, Tung Chung North, Tung Chung South, Discovery Bay, Peng Chau & Hei Ling Chau,. Lamma & Po Toi, Cheung Chau South, Cheung Chau North
• Our products will be delivered by HKTVmall. Please refer to Shipping Information for more details.
• Actual delivery time depends on the products ordered and the shipping time of the particular merchants.
• The product warranty is only applicable to Hong Kong.
• Shipping time of this store: Monday to Friday, not including Public Holiday.
• All products are non-returnable.
• In the event of dispute, HKTVmall's decision shall be final and conclusive.