THE FUTURE ROCKS

Customer Notice:

• Color shown may be slightly different from the actual products due to computer monitors settings.

• Please note that the carat weight, gold weight, number of stones, and dimensions will vary depending on the size of the product ordered.

• In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.

Customer Service:

• Jewelry purchased from The Future Rocks starting from 16th June, 2023 is warranted against any manufacturing defect for a period of 2 years from the date of purchase. Leather and leather free fabric products are not included in this warranty.

• If you would like to inquire about product features or after-sales service, please contact our Customer Service or visit our pop-up stores.

Privacy Policy:

• Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with HKTVmall Privacy Policies.

Delivery notice:

• 'Merchant Delivery' products at this store come with free delivery to Hong Kong and Macau SAR, with all services provided by SF Express.

• To ensure your package is safely delivered to the correct recipient, SF Express will send you a pickup passkey before delivery.

• The recipient must present the correct pickup passkey to the SF Express delivery person upon pickup to complete verification and successfully collect the package.

• SF Express is not responsible for delivery delays, returns, or lost packages caused by failure to provide the correct pickup passkey.

• Please ensure you provide the correct mobile phone number when placing your order so that SF Express can send you the pickup passkey and delivery notification.

• For modifications to recipient information or to check delivery status, please contact SF Express customer service directly.

• Once the package is signed for or successfully received using the pickup passkey, the order is considered delivered.

Return policy:

• To be eligible for a return for a refund, please make sure that the products are:

- not damaged, scratched or soiled;

- unused with all original tags intact and attached thereto; and

- in the original packaging;

• For further assistance, please contact our customer service team.

• In case of any dispute, the merchant will retain the right of final decision without prior notice.