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Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy)Ordinance and in accordance with HKTVmall Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situations where there are limitations, price, promotion offers and other marketing campaigns on the HKTVmall may vary from retail stores, the terms and offers are only applicable to HKTVmall.
• Gifts are assigned with limited quantity only. No return and refund. Valid until stock lasts.
• Due to hygiene reasons, we do not accept returns for all Opened/used skin care items.
Our refund policy gives customers a better shopping experience.
From the day you receive your item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products.
Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.
For hygiene reasons, all stocks are not allowed for return. Thank you for your understanding.
*For items related to our charitable activities, part of the sales proceeds will be donated to different charities
Related terms and conditions，in case of any dispute, the merchant will retain the right of final decision without prior notice.
Chinese Herbal Medicine Retailer License no: CR-2025-00083
Company name：Woopvibes HK
Company address：Tsuen Wan, Chai Wan Kok St, No. 66-82 Block C 18/F, Golden Bear Industrial Centre
